Privacy Policy

MondialPay is committed to protecting the privacy and confidentiality of the personal and business information entrusted to us by our merchants, customers, business partners, representatives, and other individuals.

This Privacy Policy explains how MondialPay collects, uses, discloses, stores, and protects personal and business information in connection with our merchant onboarding, payment processing, point-of-sale solutions, products, services, customer support, and ongoing business relationships.

By submitting an application, form, agreement, or other information to MondialPay, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and retention of your information as described below, to the extent permitted or required by applicable law.

Information We Collect

MondialPay may collect information about your business and its owners, directors, officers, authorized representatives, employees, and other individuals associated with the business.

Depending on the nature of the services requested, the information collected may include:

• Legal and operating name of the business;

• Business address, telephone number, email address, and other contact information;

• Business registration, incorporation, licensing, and tax information;

• Information relating to business owners, directors, officers, shareholders, beneficial owners, and authorized representatives;

• Identification documents and information required to verify identity;

• Information required to establish and maintain merchant or payment accounts;

• Financial and banking information;

• Credit and financial information, where applicable and permitted by law;

• Information relating to payment processing activities and transaction history;

• Information provided through applications, forms, agreements, communications, support requests, or other interactions with MondialPay;

• Information required for fraud prevention, risk assessment, compliance, and regulatory purposes; and

• Any other information reasonably required to provide, administer, or support the products and services requested.

How We Use Your Information

MondialPay may collect, use, and retain information for the following purposes:

• Processing and evaluating merchant and business applications;

• Verifying the identity, ownership, and legitimacy of a business;

• Establishing, activating, and maintaining merchant and payment accounts;

• Providing payment processing, point-of-sale, software, and related services;

• Communicating with you regarding your account, applications, products, services, technical support, or other requests;

• Managing our customer and business relationships;

• Conducting risk assessments and, where authorized, credit checks;

• Preventing, detecting, and investigating fraud, money laundering, financial crime, and other prohibited activities;

• Complying with applicable laws, regulations, regulatory requirements, card network and card brand rules, and contractual obligations;

• Responding to requests from financial institutions, payment processors, regulators, law enforcement agencies, or other competent authorities where required or permitted by law;

• Improving our products, services, systems, security, and customer experience; and

• Sending information regarding products or services that may be relevant to you, where permitted by applicable law and in accordance with your communication preferences.

Sharing and Disclosure of Information

MondialPay will only disclose personal or business information for legitimate business purposes and as permitted or required by applicable law.

Information may be shared with or accessed by:

• Payment processors and acquiring banks;

• Financial institutions and payment service providers;

• Card networks and card brands;

• Credit reporting agencies, where authorized or permitted;

• Fraud prevention and risk management service providers;

• Technology, software, hosting, cybersecurity, and other service providers;

• Regulators and governmental authorities;

• Law enforcement or other competent authorities where required or permitted by law; and

• Other authorized third parties where necessary to provide the products or services requested or to fulfill contractual, legal, regulatory, or compliance obligations.

Where third-party service providers process information on behalf of MondialPay, MondialPay will take reasonable steps to ensure that appropriate confidentiality and security safeguards are maintained.

Credit Checks and Credit Information

Where required for the establishment or maintenance of a merchant account or financial service, MondialPay and/or its authorized payment, financial, or lending partners may request authorization to obtain and review credit information from a credit reporting agency.

Where legally permitted and appropriately authorized, credit information may be used to:

• Evaluate an application;

• Assess eligibility for payment or financial services;

• Conduct risk assessments;

• Verify information provided during an application;

• Periodically assess continued eligibility for certain services; and

• Evaluate eligibility for additional products or services.

The type and frequency of credit checks will depend on the services requested and the requirements of the applicable financial institution, payment processor, or service provider.

Where required, separate consent may be obtained for credit checks.

Verification, Compliance and Fraud Prevention

MondialPay may collect and verify information for purposes including:

• Know Your Customer (KYC) and Know Your Business (KYB) requirements;

• Anti-money laundering (AML) and counter-terrorist financing requirements;

• Sanctions screening;

• Business and beneficial ownership verification;

• Fraud prevention and detection;

• Risk assessment;

• Identity verification; and

• Compliance with applicable laws, regulations, card network rules, and payment industry requirements.

Failure to provide information reasonably required for these purposes may prevent MondialPay or its partners from approving or continuing to provide certain products or services.

Storage and Processing of Information

MondialPay takes reasonable administrative, technical, and organizational measures to protect personal and business information against unauthorized access, use, disclosure, alteration, loss, or destruction.

Information may be stored, accessed, processed, or transferred outside your province or territory of residence and/or outside Canada, including through third-party service providers or technology platforms used by MondialPay.

Where information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed and may be accessible to governmental authorities in accordance with applicable law.

Data Retention

MondialPay will retain personal and business information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to maintain business records, to comply with contractual obligations, and to satisfy applicable legal, regulatory, accounting, fraud prevention, and record-retention requirements.

When information is no longer required, MondialPay will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and regulatory requirements.

Access, Correction and Privacy Requests

Subject to applicable law, individuals may request access to personal information held by MondialPay and may request that inaccurate or incomplete information be corrected.

Withdrawal of Consent

Where consent is the legal basis for collecting, using, or disclosing personal information, you may withdraw your consent at any time, subject to applicable legal or contractual restrictions.

You understand that withdrawing consent may affect MondialPay’s ability to provide certain products or services, process an application, maintain a merchant account, or fulfill legal and regulatory obligations.

Withdrawal of consent will not affect information that MondialPay is required or permitted to retain or process under applicable law or contractual obligations.

Communications and Marketing

MondialPay may communicate with you regarding your account, applications, products, services, transactions, technical support, security matters, and other business-related matters.

Where permitted by law, MondialPay may also communicate information about products, services, promotions, or opportunities that may be relevant to your business.

You may unsubscribe from non-essential marketing communications at any time by following the instructions provided in the communication or by contacting MondialPay.

Security and Confidentiality

MondialPay maintains reasonable safeguards designed to protect information entrusted to us.

Access to personal and business information is restricted to employees, representatives, contractors, and service providers who require such information to perform their duties or provide services.

However, no electronic transmission, storage system, or method of communication can be guaranteed to be completely secure. MondialPay cannot guarantee absolute security of information transmitted to or stored by us.

Changes to This Privacy Policy

MondialPay may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal and regulatory requirements.

The most current version will be made available through MondialPay’s designated communication channels or website.

Consent and Applicant Acknowledgement

By submitting an application or form, I confirm and agree that:

Accuracy of Information

The information I have provided is accurate, complete, and true to the best of my knowledge.

Authority of the Signatory

I certify that I am duly authorized to act on behalf of the business in the capacity indicated and have the authority to provide the information and consents contained in this application.

Collection and Use of Information

I understand that MondialPay may collect, use, and retain personal and business information for identity verification, business verification, KYC/KYB, AML compliance, fraud prevention, risk assessment, payment processing, account administration, customer support, and management of the business relationship.

Disclosure and Sharing

I consent to the disclosure of information to payment processors, acquiring institutions, financial institutions, card networks, credit reporting agencies, service providers, regulators, and other authorized third parties where necessary to provide requested services or where required or permitted by law.

Credit Authorization

Where applicable, I authorize MondialPay and/or its authorized financial or payment partners to obtain and use credit information for purposes related to evaluating applications, assessing risk, determining eligibility, and maintaining the business relationship, subject to applicable law and any required separate authorization.

Data Retention

I understand that my information may be retained for the period necessary to fulfill the purposes described in this Privacy Policy and to comply with applicable legal, regulatory, contractual, accounting, fraud prevention, and record-retention requirements.

Information Updates

I agree to promptly notify MondialPay of material changes to the information provided, including changes in ownership, beneficial ownership, directors, authorized representatives, business address, or other information relevant to the business relationship.

Compliance

I understand that the information provided may be used to satisfy applicable legal, regulatory, AML, KYC/KYB, fraud prevention, and card network requirements.

Consequences of False or Misleading Information

I understand that providing false, incomplete, or misleading information may result in rejection of an application, suspension or termination of services, or other action permitted by law or contractual agreement.

Privacy Policy

I confirm that I have read and understood the MondialPay Privacy Policy and consent to the collection, use, disclosure, storage, and retention of information as described above and as otherwise permitted or required by applicable law.